See Beyond the Matter

Recently I was talking to a friend who was having some difficulty getting her mom to listen to her. When I listened to her story, I had a thought:

"One of the major differences between cultivators and non-cultivators is that cultivators see beyond the level of the matter and into the level of psychology."

By "cultivators", I mean people who cultivate their character and virtues, such as wisdom, kindness, humility, etc. By "psychology", I mean the way people think, their thoughts, and their intentions.

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In interpersonal conflicts, a lot of people get stuck at the level of the matter. For example, my friend's mother was overworked and biting off more than she could chew. She was working a lot, taking care of elderly parents, and moving houses. My friend wants to help her mother with the moving, but she's studying abroad, so she urged her mother to hire a moving company to make things easier, but her mother refused. This is the matter.

But we have to go beyond the matter and really understand why they are so stubborn about their view. In order to understand others, we have to stop opposing them and judging them, and instead believe that they must have a legitimate reason for believing that they believe. After all, no one purposely tries to be stupid or illogical, so we mustn't judge others to be that way.

At the same time, sometimes people aren't fully aware of why they are so insistent on something, so they cannot articulate themselves clearly. We also have to be understanding here rather than judgmental or demanding. People need time to work out their thoughts, and we can use our own observation abilities to make educated guesses.

So back to my friend and her mom. I asked my friend, "Why do you think your mother is so stubborn about doing everything herself and not hiring a moving company?"

She replied, "I think it's because it's like a taboo in my family to ask for help, so my mom wants to be superwoman and do everything herself, and she doesn't want to show weakness."

I said, "It's great that you can understand your mother's psychology! Indeed, pretty much everyone has an ego, and the ego wants to look good and capable in front of others. Now that you are aware of her psychology and intention here, you're still going to urge her to hire a moving company, but how might you frame your request differently?"

She thought for a moment and replied, "Maybe I could say that my friend is starting a moving company, and it would be very helpful if she could support my friend's business and be one of their early customers? But it's kind of hard because I don't actually know a friend who's starting a moving business."

I said, "You're going in the right direction! We call this tact. When you truly have the best intentions for someone, and your mind is very peaceful and calm, you'll eventually think of a genius idea. Maybe it's when you're in the shower, or when you first wake up, or after meditation. Tact is key to helping others.

There isn't one correct answer here, but I'll offer one idea. Basically, instead of making it seem like you are helping them, make it seem like they are helping you. It's the nature of the ego to like to be the 'hero' or 'the good guy' and to dislike being 'the one who needs help.'

You could say to your mom, 'I feel really guilty that I can't be there to help you move in this hectic time. I know you can probably handle it, but can you please let me contribute a little bit by hiring a moving company for the family? It'll make me feel a lot better and help me concentrate on my studies."

My friend replied, "Oh I think my mother would be much more willing to take my advice if I framed it that way!"

My friend also talked about how she's worried about the health of many family members, including their diet, lack of exercise, and overconfidence in western medicine. Again, we need to look beyond the level of the matter and into the level of psychology.

Firstly, we have to correct our own intentions. We mustn't have an attitude of opposition, as if we need to "win this debate" or that "they are wrong and I am right". Instead, we should hold intentions of care, respect, and patience. We are advising them because we care about them, but at the same time, we respect their authority over their own lives, and we can patiently advise them over a long-period of time. After all, change requires time. Usually, people don't change after one conversation (unless you threaten them, in which case the change won't last long). It takes consistent care over a long period of time to inspire others to change.

Next, we can try to understand their psychology by putting ourselves in their shoes. Under what conditions would we reject or accept other people's advice? If we think they understand us and know what they're talking about, we'll probably listen to them. So building trust is key.

In order to build trust, we have to let others feel understood, and our own attitude is the root of the problem. If we oppose them, there's no way they'll feel understood. We'll say things like "You have problems with your diet and lifestyle," and then they'll get defensive and say, "Who are you to judge my life? Mind your own business."

To correct our own attitude, we have to remember that everyone is doing what they think is right, or if they know it's not right, they can't help it. For example, people eat what they think is healthy, and if they eat something that they know is unhealthy, it's because they think it's a reasonable amount, or because they can't control their cravings. Regardless, we should be understanding rather than judgmental. With this kind of attitude, we might say, "I know you try hard to take care of your health, and it's really difficult to always make the best choices given your busy schedule and food options."

As for the actual health and lifestyle advice, it's better if it comes from a credible expert and if we've tried this advice and got good results. We might say, "My doctor recommended me to watch this health documentary, and I was wondering if you'd like to watch it with me? No pressure though." Or "I'm feeling great recently, and I think it's because I followed some health advice from XYZ book/expert. I wish I had known this earlier!" There isn't one correct method or thing to say, and as long as we sincerely care for them and have a correct attitude, we'll definitely find a way.

Conclusion

What is a matter that you've been caught up in? How can you see beyond the matter?

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Weekly Wisdom #350